Frequently Asked Questions


How long are appointment times?

Initial appointments are 30-40 minutes.  Extended consultations are provided for complex conditions.

Do you provide treatment for motor vehicle, WorkCover and EPC claims?

All our physiotherapists are WorkCover-approved to provide the physiotherapy care required to enable an early, safe and durable return to work for injured workers.

A referral is required from a general practitioner prior to treatment being provided. We will do direct billing to the insurance once you provide us with a claim number. We have gym facilities for gym-based conditioning or post-operative rehabilitation.

Do I need a referral?

Private clients do not need a referral. However treatment for WorkCover, motor vehicle accident claims, Veterans Affairs and EPC (Enhanced Primary Care) plans do require a referral.

When should I pay for my treatment?

Payment is required from private patients on the day of service with their private health fund card.

Can physiotherapists provide referrals for x-rays?

Yes, but not for all parts of the body such as spinal injuries. Referrals in these cases must be provided by a general practitioner.

Can a physiotherapist provide a sick certificate?

Yes, but only for symptoms related to our field of expertise, such as musculoskeletal injuries.

How many treatments will I need?

This can be discussed with the physiotherapist at the initial assessment where the patient will also be provided with self-management strategies.

Can I do pilates at Active Motion Physio?

Yes, we offer clinical pilates classes.

How much is the gap?

The gap payment varies depending on your private health cover. Please discuss this with the physiotherapist at your initial assessment. 

Bring your private health fund card and we can swipe it using the Hicaps system, so that you only have to pay the “gap” balance.

Do you bulk-bill?

Bulk billing is available under:

  • Medicare
    Did you know that Medicare can cover physiotherapy for some people? In June 2004, the Federal Government introduced access to Medicare funded physiotherapy. The Medicare Enhanced Primary Care (EPC) program provides more preventive care to older Australians. Your GP will be able to assess whether you have complex care needs. To access Medicare funded physiotherapy, you will need to speak to your GP about whether you are eligible for this initiative. For more information about the EPC program go to the Medicare Australia website, or call Medicare Australia on 132 011.
  • Department of Veterans’ Affairs (DVA)
    At Active Motion, our physiotherapists are registered by the Repatriation Commission to provide physiotherapy care for eligible patients. We do bulk-bill DVA directly for any care provided to you as part of this program. Please contact the DVA to find out if you are eligible and how you can apply for this service.
Can Active Motion Physio provide or arrange provision of medical aids suited to assist with rehabilitation?

We have an extensive supply of rehabilitative aids including braces, splints and fit balls.